Interpersonal Relationship Skills: Key To Avoiding Conflict In The Workplace.

Humans are diverse in nature, and our diversity as human beings is undoubtedly the bane behind our poor or lack of inter-personal relationship. We are diverse in race, culture, backgrounds, religion, beliefs, ideology, politics, and also in temperaments. Despite this, diversity is the beauty of human existence. All these differences is intended by nature to compliment each other and add value to life. But this purpose is yet to be realized, and it appears to have more negative consequences on human relationships than the positive outcome of harmonious and good inter-personal relationships. Definitely if everybody were of the same race, culture, backgrounds, religion, or share the same belief, ideology, views and possesses the same traits, there wouldn’t be much conflicts as we relate among ourselves. Obviously, it is because of theses differences and diversities that we often find it difficult to have a very free and lasting inter-personal relationship. Poor human inter-personal relationship skills has been one of the major causes of conflicts at the workplace. Perhaps, relationship between employees, between employers, between employers and employees, between a boss and his or her subordinates, or between a project manager and his project team members. Without a good inter-personal relationship skills at the workplace, then conflicts are definitely inevitable. Human beings possess different characters, demeanor, reactions, ideologies, beliefs and temperaments. The ability to understand this, and being able to harmonize all these differences brings about a harmonious relationship, and reduces or totally eliminates conflicts. One major rule that can prevent conflict is “TREATING OTHERS HOW YOU WANT TO BE TREATED”. A lot people often neglect this rule, but it is the first conflict prevention method. In other words known as “Conflict Avoidance”. Humans are full of ego, and at one point or the other, we often want to display this ego, because nobody wants to be seen as inferior to others or be humiliated. So the best way to prevent any conflict that may result from this, is to treat the other person like you want to be treated. Give to everyone what belongs to them, and never trample on anyone’s right. Some people are extremely aggressive and do not have the patience to bear a little humiliation or denial of right. If we can adopt this method of, treating everyone how you want them to treat you, and believe that everyone deserves respect, and respect for human dignity, I’m confident that we will have less conflicts and the world would be a better place to live in.”AVOID BEING CONFRONTATIONAL”. A lot of people are very confrontational, they’re extremely aggressive and quick to attack. But confrontation is not always the best approach in preventing or resolving conflicts, especially in situations were you’ll become a victim if the conflicts ensues. Wisdom and discretion should be the guiding principle. Wisdom should be applied in dealing, managing and relating with people. Sometimes you don’t need to be confrontational, because confrontation can engender conflict, even in situations where a little patience and tolerance would have pacified it. Those who are peaceful patient, and tolerant actually makes best relationships, while immediate confrontation and being too aggressive can jeopardize the relationship. Confrontation should be an option only when you’re being pushed to the wall or your tolerant and patience is being frequently taken for granted. Confrontation is not always the best method in trying to avoid conflicts at the workplace. So when next your boss or colleague acts in an unpleasant manner, avoid being confrontational, in order to maintain the existing relationship and avoid conflicts. It is a sure way of preventing conflicts and maintaining your dignity. Being tolerant and patient does not demean your personality, it only means you’re being diplomatic, discretionary, wise and peaceful. You definitely need to bury your ego, in order to maintain a peaceful and long lasting inter-personal relationship. Self-interest or Self-centredness is another factor that hinders a peaceful and inter-personal relationship. Being over-conscious of yourself and always try to exhibit this character, will definitely ruin your inter-personal relationship, and consequently leads to conflicts. Avoid being over-conscious of yourself and try to carry others along, in order to sustain the existing relationship. Always look for avenues to help others actualize their dreams, because when you do that, you’re unknowingly making a great impact on them, and influencing them through your inter-personal skills. Fore more on this topic, please read my post on: SOURCES OF CONFLICTS AT THE WORKPLACE AND HOW TO MANAGE IT! What-are-interpersonal-skills

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HOW TO SUCCEED AS A PROJECT TEAM LEADER/MANAGER AND DELIVER WITH TIME.

A project is a temporary endeavour undertaken to create or produce a unique product, service or deliverbles. This invariably means that projects usually have a definite beginning and ending. Therefore, one of the qualities that should characterize a good project manager or leader is time consciousness. However, there are factors that always impedes successful completion of a project, which the project team leader or manager must take cognizance of, before embarking on the project. Successful completion of any project requires effective planning. When a project is planned very well, it will be easily and efficiently executed. Hence, the project team leader must as a matter of fact work out the project plan before the execution phase. Proper planning of a project is definitely the beginning of the successful completion of that project. After the planning phase, comes the execution phase. At this phase, the project team leader/manager is set to commence the project proper. This is always where the onus lies on team leader to employ all his or her skills, intellect, management ability, interpersonal relationship with the project team members, and all necessary tools and techniques to enable him or her deliver a quality deliverable on time. Team building should be the primary focus of the project team manager. No project can be effectively and efficiently delivered without the project manager and the project team members working in harmony towards a common goal of delivering quality deliverables with the specified project time. The project leader or manager must select his or her team members with considerations to relevant skills, dedication and hardwork, and must assign roles to the team members with respect to their areas of specialization in order to effectively execute the project. During this execution phase, the project manager has to intelligently breakdown the project into smaller manageable units, the large project should be broken down and carried out in phases or batches, which is called “Work Breakdown Structure” (WBS). This will help the project manager, to effectively and efficiently manage and complete each phase before starting a new phase. It is also the responsibility of the project team manager to effectively control the project, without proper control of the project, there will be lapses in the quality of the deliverables. Each phase of the project must properly be controlled by the project manager, to ensure that a quality products or service is delivered. Proper planning of the project, leads to proper execution, effective control of the project, gives quality deliverables. However, no project succeeds without the co-operation hardwork and collective support of the team members. The project team leader must ensure that the team members work together as one, and for the common goal and objective of carrying out the project. Now, how can the team leader achieve this? “Motivation”. The team leader must motivate his or her project team members, and address them on the project requirements, and what they stand to benefit if the project is effectively delivered within the project time. He or she can do this by frequently visiting the project site, encouraging the team members, building their confidence, morally supporting them, commending them and even give them financial reward or good will, where he thinks they’ve done well. This will help boast their morale and encourage them to work harder. “Payments of Remunerations”. The project team leader must as a matter of responsibility pay the wages of his or her project team members as at when due. This is very important, especially if the project is in phases. Failure to pay the wages of the workers, is a setback to the successful completion of the project within the agreed time. It will definitely kill the effort and confidence of the team members in continuing the project. To ensure that the project is effectively carried out, and delivered within the project time, the project manager or team leader must endeavour to pay the remunerations of all his or her team members after a successful completion of each phase of the project. The project manager or team leader has to be moderate in all his or her actions during the project work. He or she must learn to combine assertiveness and compromise in dealing with the team members. He or she must avoid an excessive overbearing attitude and hard to please, in order to avoid weakening the morale of his or her team members, must be ready to commend them when they deserve commendation, and correct them when necessary. The project manager should note that if the project team members are not motivated to work, the project will definitely fail, and when the project fails, then the project manager or project team leader has failed.

HOW TO SUCCEED AS A PROJECT TEAM LEADER/MANAGER AND DELIVER WITH TIME.

A project is a temporary endeavour undertaken to create or produce a unique product, service or deliverbles. This invariably means that projects usually have a definite beginning and ending. Therefore, one of the qualities that should characterize a good project manager or leader is time consciousness. However, there are factors that always impedes successful completion of a project, which the project team leader or manager must take cognizance of, before embarking on the project. Successful completion of any project requires effective planning. When a project is planned very well, it will be easily and efficiently executed. Hence, the project team leader must as a matter of fact work out the project plan before the execution phase. Proper planning of a project is definitely the beginning of the successful completion of that project. After the planning phase, comes the execution phase. At this phase, the project team leader/manager is set to commence the project proper. This is always where the onus lies on team leader to employ all his or her skills, intellect, management ability, interpersonal relationship with the project team members, and all necessary tools and techniques to enable him or her deliver a quality deliverable on time. Team building should be the primary focus of the project team manager. No project can be effectively and efficiently delivered without the project manager and the project team members working in harmony towards a common goal of delivering quality deliverables with the specified project time. The project leader or manager must select his or her team members with considerations to relevant skills, dedication and hardwork, and must assign roles to the team members with respect to their areas of specialization in order to effectively execute the project. During this execution phase, the project manager has to intelligently breakdown the project into smaller manageable units, the large project should be broken down and carried out in phases or batches, which is called “Work Breakdown Structure” (WBS). This will help the project manager, to effectively and efficiently manage and complete each phase before starting a new phase. It is also the responsibility of the project team manager to effectively control the project, without proper control of the project, there will be lapses in the quality of the deliverables. Each phase of the project must properly be controlled by the project manager, to ensure that a quality products or service is delivered. Proper planning of the project, leads to proper execution, effective control of the project, gives quality deliverables. However, no project succeeds without the co-operation hardwork and collective support of the team members. The project team leader must ensure that the team members work together as one, and for the common goal and objective of carrying out the project. Now, how can the team leader achieve this? “Motivation”. The team leader must motivate his or her project team members, and address them on the project requirements, and what they stand to benefit if the project is effectively delivered within the project time. He or she can do this by frequently visiting the project site, encouraging the team members, building their confidence, morally supporting them, commending them and even give them financial reward or good will, where he thinks they’ve done well. This will help boast their morale and encourage them to work harder. “Payments of Remunerations”. The project team leader must as a matter of responsibility pay the wages of his or her project team members as at when due. This is very important, especially if the project is in phases. Failure to pay the wages of the workers, is a setback to the successful completion of the project within the agreed time. It will definitely kill the effort and confidence of the team members in continuing the project. To ensure that the project is effectively carried out, and delivered within the project time, the project manager or team leader must endeavour to pay the remunerations of all his or her team members after a successful completion of each phase of the project. The project manager or team leader has to be moderate in all his or her actions during the project work. He or she must learn to combine assertiveness and compromise in dealing with the team members. He or she must avoid an excessive overbearing attitude and hard to please, in order to avoid weakening the morale of his or her team members, must be ready to commend them when they deserve commendation, and correct them when necessary. The project manager should note that if the project team members are not motivated to work, the project will definitely fail, and when the project fails, then the project manager or project team leader has failed.